Customer feedback and surveys for web and app
Create on-brand surveys and customer feedback forms that people actually want to respond to. Ask the right person at the right moment, and turn every answer into data you can act on.
- NPS & CSAT
- Thumbs, stars and emoji ratings
- Polls and quizzes
- 30+ targeting conditions
- Responses synced to your CRM
Why teams run their surveys in Triggerbee
Improve your loyalty
Boost your customer satisfaction and loyalty by finding out what they really want and need.
High response rates
With over 30 targeting conditions and options, surveys reach the right audience at exactly the right moment, so more people actually respond.
Know more, guess less
Survey your users about what you should launch next, reduce unsold inventory, and find out what to improve.
Enrich your CRM
Collect zero-party data you can use to segment your audience and personalize campaigns based on your customers’ feedback and preferences.
Branded survey design
Drag-and-drop editor, your own fonts and full colour control, so every survey looks like a natural part of your site.
Actionable analytics
Track NPS and CSAT scores over time, browse response lists, or export raw data from a single dashboard.
How it works
Pick the survey type
Start from a ready-made survey type or build your own poll or quiz. Every type is mobile-optimized and works on web and in your app.
- NPS, CSAT and CES
- Star, smiley and thumbs ratings
- Post-purchase and shopping experience surveys
- Logged-in and brand perception surveys
- Polls and quizzes
Show surveys to the audiences that matter
Regular survey tools show the same form to everyone. Triggerbee uses your CRM data and session conditions to target the segments most likely to respond, when they return to your website.
- Logged-in members
- Recent customers
- Email subscribers
- Social media and ad traffic
Design surveys your visitors enjoy filling out
Traditional surveys feel like paperwork. The drag-and-drop editor lets you build colourful, mobile-optimized surveys with your own fonts and full branding, so they feel like part of your site rather than a third-party widget.
- Drag-and-drop editor
- Mobile-optimized design
- Use your own fonts
- Customize everything
Uncover the hidden objections and motivations of your customers
Ask your customers what can be improved, and find out what stops them from spending more. Every response lands in the customer’s profile and your CRM, ready for segmentation and personalization.
- NPS and CSAT trends
- Response lists and export
- CRM enrichment
Choose the plan that fits your needs
Book a demo and we’ll help you pick the plan that fits your team.
Pro
Take your customer engagement to the next level
Best suited to teams that want to engage visitors with forms, surveys, games and personalized content.
Book a demoKey features in Pro
- Web & app experiences: forms, surveys, gamification, referrals, and more
- CRM targeting
- Behavioral analytics
- Personalization
- Automations
- Customer profiling
- Sales analytics
- 12 integrations + Zapier
- Enterprise
Success
Unlimited experiences and hands-on help from our team
Best suited to larger teams that want unlimited experiences and a dedicated success manager.
Book a demoKey features in Success
Everything in Pro, plus:
- Dedicated success manager
- Customized campaign creation
- 1:1 onboardingOffered to high-traffic sites and subject to availability. Contact us to learn more.
- Done-for-you account set up
- Strategic planning
- Campaign migration
- Implementation help
- Access to all new features
- Traffic overage grace
- Custom SLAs
Customer feedback FAQ
What types of surveys can I create with Triggerbee?
Triggerbee supports NPS, CSAT, CES, star ratings, smiley ratings, thumbs ratings, post-purchase surveys, shopping experience surveys, brand perception surveys and logged-in surveys. You can also build custom polls and quizzes.
Do I need a developer to publish a survey?
No. Install one script, then build and publish surveys with the drag-and-drop editor.
How does audience targeting work for surveys?
Triggerbee connects to your CRM and uses real-time session data to target surveys at specific segments, such as logged-in members, recent customers, email subscribers and ad traffic. You set the conditions; Triggerbee handles the rest.
How do survey responses connect to my CRM?
Triggerbee automatically enriches visitor profiles with survey responses, letting you segment and personalize future campaigns based on what customers have told you directly.
Can I track NPS and CSAT over time?
Yes. The built-in analytics continuously track your NPS and CSAT scores, show response trends over time, and let you export raw data to a spreadsheet for further analysis.
See analytics
